| Q: | Styled report or any PDF formatted reports generated by Acquire couldn't recognised by the computer. |
| A: | If there is no Acrobat Reader installed, the computer will not recognised the suffix of the file. Installed Acrobat Reader will resolve this problem. |
| Q: | Does Acquire support OPC? |
| A: | Acquire has a built in OPC server that supports: OPC Data Access Component v2 OPC Alarms and Events Component v1 |
| Q: | How do I get the P&ID to show flow? |
| A: | Acquire will automatically trace the flow through the open pipes. Flow starts from a start interface and traces through to an end interface. Flow is blocked by a missing pipe or by a closed (or illegal) valve. |
| Q: | Acquire is not ending a batch. |
| A: | If you have selected 'Station Batching' in Acquire, ensure that each Omni on the station has its own station enabled in OmniCom. |
| Q: | Acquire does not end a batch if a meter is not flowing. |
| A: | The Omni flow computer is designed to prevent the system from ending a batch if a meter is not active (ie the meter has no flow). Acquire cannot end the station batch until all meter runs connected to the station have successfully ended their own batch, but as inactive meters block this from happening, Acquire is unable to properly end the batch and proceed to the next one. This is fixed by using Omni ROM set: 20.74.30 22.74.30 23.74.30 24.74.30 26.74.30 27.74.30 It is not supported in the following ROM revisions: 21 or 25 |
| Q: | Printing batch reports or styled reports causes Acquire to lock up. |
| A: | Reinstall the PDF Exchange printer driver onto the server. |
| Q: | The time synchronisation feature is not working in S600. |
| A: | The time fields are not added by default to the S600's modbus map. These fields must be added manually to the modbus map and the configuration must be uploaded back to the S600. |
| Q: | What version of vxworks do I need in my S600 to be compatible with Acquire? |
| A: | Acquire will work with any version of Vxworks v4. If you are running Vxworks version 5 you will require 05.31 or greater. |
| Q: | How do you stop the username / password dialog box from prompting every few minutes? |
| A: | You can disable the password box from reappearing after a period of inactivity. On the server go to the 'Admin' menu and select 'Server Preferences'. Go to the 'Web Server' page and then unclick the 'Users timeout if inactive' checkbox. Alternatively you can extend the timeout period. The default time is 900 seconds (15 minutes). If the timeout is disabled then the user must still login to start with but will have to manually logout. |
| Q: | I have setup my Omni 6000 and I'm getting the right values but the HMI is displaying the wrong units. How do I choose the right units? |
| A: | The units are imported from the Omni itself and are based on how the flowcomputer is setup, but it is the ROM set installed in the OMNI that define which unit types are available. The ROM set is normally selected when the flowcomputer is being first added. To change the ROM set used click on the Omni in the Flowcomputer Status window (choose "Flowcomputer Status" from the "Server" menu, it is the window that shows pictures of each flowcomputer connected). This will bring up the Edit Flowcomputers window. Select the "Advanced" tab and select the correct Config based on the ROMs that are installed in the OMNI and then click OK. The units should then automatically update. |
| Q: | I have imported my language but the interface is still in English. How do I get the language to display? |
| A: | The local interface and setup is in English only. Other languages are only displayed when accessing Acquire through a web browser. Every user can be allocated a language, which is automatically selected when they log on. By default the main language is English. Different users can simultaneously log on to the Acquire server using different languages. Languages are set in the users screen by the Administrator. |
| Q: | You can not transfer a config to an S600 over Ethernet if the Acquire is still running. |
| A: | This is because Acquire actively uses the PC Setup connection to get extra information such as reports out of the S600 and only one connection is allowed at one time. To transfer the config either quit Acquire first or transfer the configuration serially. |
| Q: | How does chart scaling on Acquire work and how long it will stay at those scales? eg if Temperature is normally around 50 degC, and we accidentally put Temperature to keypad 500 degC, then return it to 50 degC, how long will the dynamic scaling show 0-500 for?) |
| A: | Acquire automatically calculates the best scale for the y-axis based on the values that it is plotting. If a high value is recorded Acquire will recalculate the scale, but when the high value disappears of the edge of the chart the scale will be recalculated back to normal values. |
| Q: | Acquire does not download today's daily report on an Omni 6000 |
| A: | If the base time of the report in the Omni is less than the base time of the report in Acquire then Acquire will count it as yesterday's report. To fix this easily simply set the base time in both Acquire and the Omni to be the same. |
| Q: | How does Acquire determine which flowcomputer is duty and which one is standby? |
| A: | Acquire will, by default, show values for the duty machine. It constantly monitors the Duty/Standby field in both flowcomputers and will automatically switch machine when the Duty/Standby field toggles. |
| Q: | What flowcomputers does Acquire provide Duty/Standby support for? |
| A: | Currently Acquire supports Omni 3000/6000 and Daniel FloBoss S600 for Duty/Standby. |
| Q: | Which files do I need to backup? |
| A: | The only files that you need to backup are the .4DD and .4DR files in the C:\Acquire folder. Alternatively you can backup the whole C:\Acquire folder. |